Increase in Authorisation Connection Errors

Incident Report for Cardstream

Resolved

From 01 October 23:55 – 02 October 01:05 BST, Cardstream saw an increase in connection errors for the below Acquirers:

- AIB
- AMEX
- Barclaycard
- Cetler
- Elavon
- Firstdata/Fiserv
- HSBC/Global Payments
- Lloyds Cardnet
- Trust Payments
- Worldpay

This was due to a change released by a third-party connector. Cardstream saw authorisations return to normal levels from 01:05.
Posted Oct 02, 2025 - 12:26 BST
This incident affected: Cardstream Payment Gateway.