Cardstream Status

Apr 21, 2025

No incidents reported today.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

Gateway incident

Resolved - Cardstream can confirm this is resolved.
Apr 16, 16:58 BST

Monitoring - An update has been made which has restored normal access levels.

Cardstream continues to monitor.
Apr 16, 09:28 BST

Update - We continue to investigate and will keep you updated with progress.
Apr 15, 15:16 BST

Investigating - Cardstream is urgently investigating an incident that is intermittently affecting access to the Merchant Management Systems (MMS).

We are treating this with the highest priority and working with our engineers to resolve it.

We will provide further updates within the hour.

Kind regards
Cardstream Support
Apr 15, 13:48 BST

Cardstream Essential Maintenance

Completed - The scheduled maintenance has been completed.
Apr 16, 07:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 06:00 BST

Scheduled - Cardstream will be carrying out essential maintenance on the Gateway.

You are advised that transaction processing, APIs, and the Merchant Management System (MMS) may become intermittently unavailable during this time.

A further communication will be sent once the maintenance has started and completed.

Kind regards
Cardstream Support
Apr 15, 15:57 BST

Apr 15, 2025

BARCLAYS BANK UK PLC - Response Errors

Resolved - Cardstream has received confirmation that the Issuer has expedited their fix which was released at 23:30 BST on 14 April.

Our monitoring indicates that transaction processing returned to normal from 23:30.
Apr 15, 09:39 BST

Identified - From 10:00 BST 11/04/25, Cardstream saw an increase in errors Cards Issued by BARCLAYS BANK UK PLC.

We are in communication with the relevant party as they resolve the issue.
Apr 11, 15:51 BST

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

Delay in Settlement

Resolved - Transactions have been recaptured to be sent in tonight's settlement run for the below Acquirers:

• Nuvei
• Borgun

Please note, this may result in three day's delay in the settlement of funds for affected transactions.
Apr 11, 16:19 BST

Update - Transactions have been recaptured to be sent in tonight's settlement run for the below Acquirers:

• Checkout.com
• Bambora
• OBN Global Limited
• Fiserv Australia
• Decta Gate

Please note, this may result in two day's delay in the settlement of funds for affected transactions.

Cardstream is in communication with the below Acquirers to confirm the current status of affected transactions:

• Nuvei
• Borgun
Apr 10, 17:20 BST

Update - Transactions have been recaptured to be sent in tonight's settlement run for the below Acquirers:

• Evo Payments
• Paysafe
• Shift4 (Credorax)
• NomuPay uP Europe

Please note, this may result in a day's delay in the settlement of funds for affected transactions.

Transactions have been marked as accepted for the below Acquirer as these were successfully sent for settlement yesterday evening:

• Cashflows

Cardstream is in communication with the below Acquirers to confirm the current status of affected transactions:

• Checkout.com
• Nuvei
• Borgun
• Bambora
• OBN Global Limited
• Fiserv Australia
• Decta Gate
Apr 9, 17:08 BST

Investigating - Cardstream has identified an issue with Settlement files for transactions processed 08/04 with the below Acquirers:

• OBN Global Limited
• Checkout.com
• Cashflows
• Evo Payments
• Nuvei
• Paysafe
• Shift4 (Credorax)
• Borgun
• Bambora
• Fiserv Australia
• Decta Gate
• NomuPay uP Europe

Our engineers are working to resolve this and further updates will be provided.
Apr 9, 09:58 BST

Delay in Settlement – OBN Global Limited

Resolved - OBN Global Limited can confirm transactions authorised on 8th April have been received and processed. OBN Global apologises for the delay to settlement.
Apr 11, 16:13 BST

Update - OBN Global Limited has been notified by the underlying supplier that the settlement instructions for transactions authorised on 8th April have now been sent. OBN Global apologises for the delay to settlement.
Apr 10, 17:27 BST

Update - OBN Global Limited has been notified by the underlying supplier that they were still unable to send settlement instructions for transactions authorised on 8th April. The result will be a knock-on two-day delay in settlement for OBN Global merchants for transactions that were authorised on the day above. Settlement for transactions authorised on 9th April and after are unaffected. OBN Global apologises for this delay.
Apr 10, 10:08 BST

Monitoring - OBN Global Limited has been notified by an underlying supplier that they were unable to send settlement instructions for transactions authorised on 8th April. The result will be a knock-on one-day delay in settlement for OBN Global merchants for transactions that were authorised on the day above. OBN Global apologises for this delay.
Apr 9, 11:44 BST

Apr 10, 2025

Apr 9, 2025

Apr 8, 2025

Cardstream Routine Maintenance

Completed - The scheduled maintenance has been completed.
Apr 8, 07:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 06:00 BST

Scheduled - Cardstream will be carrying out routine maintenance on the Gateway.

You are advised that transaction processing, APIs, and the Merchant Management System (MMS) may become intermittently unavailable during this time.

A further communication will be sent once the maintenance has started and completed.

Kind regards
Cardstream Support
Apr 1, 09:36 BST

Apr 7, 2025

No incidents reported.

All Systems Operational

Past Incidents