tag:status.cardstream.com,2005:/historyCardstream Status - Incident History2024-03-29T00:06:55+00:00Cardstreamtag:status.cardstream.com,2005:Incident/202999612024-03-26T06:00:04+00:002024-03-26T06:00:04+00:00Cardstream Routine Maintenance<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>06:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>04:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>10:29</var> GMT</small><br><strong>Scheduled</strong> - Cardstream will be carrying out routine maintenance on the Gateway.<br /><br />You are advised that transaction processing, APIs, and the Merchant Management System (MMS) may become intermittently unavailable during this time.<br /><br />A further communication will be sent once the maintenance has started and completed.<br /><br />Kind Regards<br />Cardstream Support</p>tag:status.cardstream.com,2005:Incident/202333812024-03-13T14:58:20+00:002024-03-13T14:58:20+00:00Settlement Processing<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>14:58</var> GMT</small><br><strong>Resolved</strong> - All affected files have now been processed.<br /><br />As a result, settlement of transactions created during 12/03/24 for the below Acquirers may have a day delay:<br /><br />Global Payments<br />Elavon APACS<br />Fiserv/FirstData<br />Lloyds Cardnet</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>12:45</var> GMT</small><br><strong>Identified</strong> - We have identified an issue affecting settlement processing for a small number of Acquirers. <br /> <br />Our engineers are looking into this as a matter of urgency and working to resolve.</p>tag:status.cardstream.com,2005:Incident/201567522024-03-12T06:00:56+00:002024-03-12T06:00:56+00:00Cardstream Routine Maintenance<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>06:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>04:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>12:45</var> GMT</small><br><strong>Scheduled</strong> - Cardstream will be carrying out routine maintenance on the Gateway.<br /><br />You are advised that transaction processing, APIs, and the Merchant Management System (MMS) may become intermittently unavailable during this time.<br /><br />A further communication will be sent once the maintenance has started and completed.<br /><br />Kind Regards<br />Cardstream Support</p>tag:status.cardstream.com,2005:Incident/199115982024-02-13T06:00:56+00:002024-02-13T06:00:56+00:00Cardstream Routine Maintenance<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>06:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>04:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>11:16</var> GMT</small><br><strong>Scheduled</strong> - Cardstream will be carrying out routine maintenance on the Gateway.<br /><br />You are advised that transaction processing, APIs, and the Merchant Management System (MMS) may become intermittently unavailable during this time.<br /><br />A further communication will be sent once the maintenance has started and completed.<br /><br />Kind Regards<br />Cardstream Support</p>tag:status.cardstream.com,2005:Incident/196585622024-01-17T06:00:22+00:002024-01-17T06:00:22+00:00Cardstream Routine Maintenance<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>06:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>04:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>16:56</var> GMT</small><br><strong>Scheduled</strong> - Cardstream will be carrying out routine maintenance on the Gateway.<br /><br />You are advised that transaction processing, APIs, and the Merchant Management System (MMS) may become intermittently unavailable during this time.<br /><br />A further communication will be sent once the maintenance has started and completed.<br /><br />Kind Regards<br />Cardstream Support</p>tag:status.cardstream.com,2005:Incident/194292342023-12-14T17:39:23+00:002023-12-14T17:39:23+00:00Delay in Settlement Processing<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>17:39</var> GMT</small><br><strong>Resolved</strong> - Cardstream can confirm that this issue is now resolved.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>16:24</var> GMT</small><br><strong>Investigating</strong> - We have identified an issue with a number of Rapyd (Valitor) transactions from yesterday.<br /><br />As a result, there will be a delay in the settlement of funds for the affected transactions.<br /><br />Our engineers are investigating and we will provide further updates in due course.</p>tag:status.cardstream.com,2005:Incident/194363152023-12-14T13:33:56+00:002023-12-14T13:33:56+00:00Simulator 3-D Secure pit server<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>13:33</var> GMT</small><br><strong>Resolved</strong> - Cardstream can confirm that the issue is now resolved.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>10:24</var> GMT</small><br><strong>Update</strong> - Our engineers continue to investigate the issue.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>09:24</var> GMT</small><br><strong>Investigating</strong> - Cardstream is investigating an issue with the Simulator 3-D Secure (3DS) pit server which is affecting 3DS for test transactions.<br /><br />Our engineers are investigating, and we will provide an update within the hour.</p>tag:status.cardstream.com,2005:Incident/193128902023-12-12T06:00:06+00:002023-12-12T06:00:06+00:00Cardstream Routine Maintenance<p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>06:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>04:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>13:14</var> GMT</small><br><strong>Scheduled</strong> - Cardstream will be carrying out routine maintenance on the Gateway.<br /><br />You are advised that transaction processing, APIs, and the Merchant Management System (MMS) may become intermittently unavailable during this time.<br /><br />A further communication will be sent once the maintenance has started and completed.<br /><br />Kind Regards<br />Cardstream Support</p>tag:status.cardstream.com,2005:Incident/190117032023-11-14T06:02:16+00:002023-11-14T06:02:16+00:00Cardstream Routine Maintenance<p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>06:02</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>04:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>15:51</var> GMT</small><br><strong>Scheduled</strong> - Cardstream will be carrying out routine maintenance on the Gateway.<br /><br />You are advised that transaction processing, APIs, and the Merchant Management System (MMS) may become intermittently unavailable during this time.<br /><br />A further communication will be sent once the maintenance has started and completed.<br /><br />Kind Regards<br />Cardstream Support</p>tag:status.cardstream.com,2005:Incident/189328702023-10-26T11:33:55+01:002023-10-26T11:33:55+01:00Gateway Incident<p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>11:33</var> BST</small><br><strong>Resolved</strong> - Following our monitoring period, Cardstream can confirm access to the MMS and Transaction processing remains at normal levels.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>10:58</var> BST</small><br><strong>Monitoring</strong> - Cardstream is monitoring an incident that was intermittently affecting access to the Merchant Management Systems (MMS) and Transaction processing.<br /><br />We will provide further updates within the hour.<br /><br />Kind Regards<br />Cardstream Support</p>tag:status.cardstream.com,2005:Incident/187305662023-10-17T06:00:17+01:002023-10-17T06:00:17+01:00Cardstream Routine Maintenance<p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>06:00</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>04:01</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>11:08</var> BST</small><br><strong>Scheduled</strong> - Cardstream will be carrying out routine maintenance on the Gateway.<br /><br />You are advised that transaction processing, APIs, and the Merchant Management System (MMS) may become intermittently unavailable during this time.<br /><br />A further communication will be sent once the maintenance has started and completed.<br /><br />Kind Regards<br />Cardstream Support</p>tag:status.cardstream.com,2005:Incident/186864452023-10-04T11:01:43+01:002023-10-04T11:01:43+01:00Mastercard 3-D Secure Connection Errors<p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>11:01</var> BST</small><br><strong>Resolved</strong> - Following our monitoring period, Cardstream can confirm connections with the 3-D Secure service for Mastercard remain at normal levels.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>10:19</var> BST</small><br><strong>Monitoring</strong> - Cardstream can confirm that connections with the 3-D Secure service for Mastercard have returned to normal.<br /><br />Our engineers will continue to monitor behaviour.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>10:02</var> BST</small><br><strong>Investigating</strong> - Cardstream has identified an increase in connection errors with the 3-D Secure service for Mastercard.<br /><br />Our engineers are investigating and we will provide an update within the hour.</p>tag:status.cardstream.com,2005:Incident/185637872023-09-21T12:00:29+01:002023-09-21T12:00:29+01:00Visa 3-D Secure<p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>12:00</var> BST</small><br><strong>Resolved</strong> - Following our monitoring period, Cardstream can confirm connections with the 3-D Secure service for Visa remain at normal levels.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>09:59</var> BST</small><br><strong>Monitoring</strong> - Cardstream can confirm that connections with the 3-D Secure service for Visa have returned to normal. <br /><br />Our engineers are continuing to monitor.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>09:03</var> BST</small><br><strong>Investigating</strong> - Cardstream has identified connection errors with the 3-D Secure service for Visa.<br /><br />Our engineers are investigating, and we will provide an update within the next hour.</p>tag:status.cardstream.com,2005:Incident/184686522023-09-19T06:00:35+01:002023-09-19T06:00:35+01:00Cardstream Routine Maintenance<p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>06:00</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>04:00</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>13:19</var> BST</small><br><strong>Scheduled</strong> - Cardstream will be carrying out routine maintenance on the Gateway.<br /><br />You are advised that transaction processing, APIs, and the Merchant Management System (MMS) may become intermittently unavailable during this time.<br /><br />A further communication will be sent once the maintenance has started and completed.<br /><br />Kind Regards<br />Cardstream Support</p>tag:status.cardstream.com,2005:Incident/182302142023-08-23T09:14:41+01:002023-08-23T09:14:41+01:00Gateway incident<p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>09:14</var> BST</small><br><strong>Resolved</strong> - Cardstream can confirm that the issue is resolved.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>09:03</var> BST</small><br><strong>Monitoring</strong> - Cardstream can confirm that services have returned to normal, our engineers are continuing to monitor.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>09:01</var> BST</small><br><strong>Investigating</strong> - Cardstream is urgently investigating an incident that is intermittently affecting access to the Merchant Management Systems (MMS) and Transaction processing.<br /><br />We are treating this with the highest priority and working with our engineers to resolve it.<br /><br />We will provide further updates within the hour.<br /><br />Kind Regards<br />Cardstream Support</p>tag:status.cardstream.com,2005:Incident/181157492023-08-22T06:01:06+01:002023-08-22T06:01:06+01:00Cardstream Routine Maintenance<p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>06:01</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>04:00</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>13:36</var> BST</small><br><strong>Scheduled</strong> - Cardstream will be carrying out routine maintenance on the Gateway.<br /><br />You are advised that transaction processing, APIs, and the Merchant Management System (MMS) may become intermittently unavailable during this time.<br /><br />A further communication will be sent once the maintenance has started and completed.<br /><br />Kind Regards<br />Cardstream Support</p>tag:status.cardstream.com,2005:Incident/178350712023-07-19T06:00:20+01:002023-07-19T06:00:20+01:00Cardstream Routine Maintenance<p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>06:00</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>04:01</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>16:05</var> BST</small><br><strong>Scheduled</strong> - Cardstream will be carrying out routine maintenance on the Gateway.<br /><br />You are advised that transaction processing, APIs, and the Merchant Management System (MMS) may become intermittently unavailable during this time.<br /><br />A further communication will be sent once the maintenance has started and completed.<br /><br />Kind Regards<br />Cardstream Support</p>tag:status.cardstream.com,2005:Incident/175606702023-06-20T06:00:17+01:002023-06-20T06:00:17+01:00Cardstream Routine Maintenance<p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>06:00</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>04:00</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>16:12</var> BST</small><br><strong>Scheduled</strong> - Cardstream will be carrying out routine maintenance on the Gateway.
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<br />You are advised that transaction processing, APIs, and the Merchant Management System (MMS) may become intermittently unavailable during this time.
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<br />A further communication will be sent once the maintenance has started and completed.
<br />
<br />Kind Regards
<br />Cardstream Support</p>tag:status.cardstream.com,2005:Incident/175473862023-06-12T17:01:07+01:002023-06-12T17:01:07+01:00Mastercard 3-D Secure Errors<p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>17:01</var> BST</small><br><strong>Resolved</strong> - Cardstream has seen connections with the 3-D Secure service for Mastercard return to normal.</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>14:08</var> BST</small><br><strong>Identified</strong> - Cardstream has seen connection errors with the 3-D Secure service for Mastercard.<br /><br />These errors are not within our control and we will continue to monitor and provide further updates in due course.</p>tag:status.cardstream.com,2005:Incident/174800022023-06-12T06:00:48+01:002023-06-12T06:00:48+01:00Cardstream Routine Maintenance<p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>06:00</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>04:01</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>16:23</var> BST</small><br><strong>Scheduled</strong> - Cardstream will be carrying out routine maintenance on the Gateway.
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<br />You are advised that transaction processing, APIs, and the Merchant Management System (MMS) may become intermittently unavailable during this time.
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<br />A further communication will be sent once the maintenance has started and completed.
<br />
<br />Kind Regards
<br />Cardstream Support</p>tag:status.cardstream.com,2005:Incident/174994722023-06-07T17:34:25+01:002023-06-07T17:34:25+01:00Unexpected behaviour with authorisation<p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>17:34</var> BST</small><br><strong>Resolved</strong> - Cardstream can confirm that authorisations have returned to normal behaviour</p><p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>11:15</var> BST</small><br><strong>Investigating</strong> - Cardstream has identified unexpected behaviour with the authorisation of various Issuing Banks via Trust Payments and Cetler. This is impacting National Westminster Bank as a common Issuing Bank.<br /><br />Our engineers are currently investigating and liaising with OmniPay.<br /><br />We will provide further updates in due course.</p>tag:status.cardstream.com,2005:Incident/174192872023-06-06T06:00:05+01:002023-06-06T06:00:05+01:00Cardstream Routine Maintenance<p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>06:00</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>04:01</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>11:08</var> BST</small><br><strong>Scheduled</strong> - Cardstream will be carrying out routine maintenance on the Gateway.
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<br />You are advised that transaction processing, APIs, and the Merchant Management System (MMS) may become intermittently unavailable during this time.
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<br />A further communication will be sent once the maintenance has started and completed.
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<br />Kind Regards
<br />Cardstream Support</p>tag:status.cardstream.com,2005:Incident/174780882023-06-05T14:22:17+01:002023-06-05T14:22:17+01:00Gateway incident<p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>14:22</var> BST</small><br><strong>Resolved</strong> - Cardstream can confirm that the issue is resolved.</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>13:21</var> BST</small><br><strong>Monitoring</strong> - Cardstream can confirm that services have returned to normal, our engineers are continuing to monitor.</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>13:06</var> BST</small><br><strong>Investigating</strong> - Cardstream is urgently investigating an incident that is intermittently affecting access to the Merchant Management Systems (MMS) and Transaction processing.<br /><br />We are treating this with the highest priority and working with our engineers to resolve it.<br /><br />We will provide further updates within the hour.<br /><br />Kind Regards<br />Cardstream Support</p>tag:status.cardstream.com,2005:Incident/174651652023-06-03T22:55:14+01:002023-06-03T22:55:14+01:00Gateway incident<p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>22:55</var> BST</small><br><strong>Resolved</strong> - Cardstream can confirm that the issue is resolved.</p><p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>21:20</var> BST</small><br><strong>Monitoring</strong> - Cardstream can confirm that connectivity has returned to normal, our engineers are continuing to monitor.</p><p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>21:10</var> BST</small><br><strong>Investigating</strong> - Cardstream is urgently investigating an incident that is affecting access to the Merchant Management Systems (MMS) and Transaction processing.
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<br />We are treating this with the highest priority and working with our engineers to resolve it.
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<br />We will provide further updates within the hour.
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<br />Kind Regards
<br />Cardstream Support</p>tag:status.cardstream.com,2005:Incident/173656172023-06-01T06:02:07+01:002023-06-01T06:02:07+01:00Cardstream Routine Maintenance<p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>06:02</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>04:00</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>15:18</var> BST</small><br><strong>Scheduled</strong> - Cardstream will be carrying out routine maintenance on the Gateway.
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<br />You are advised that transaction processing, APIs, and the Merchant Management System (MMS) may become intermittently unavailable during this time.
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<br />A further communication will be sent once the maintenance has started and completed.
<br />
<br />Kind Regards
<br />Cardstream Support</p>